FAQ

 

What types of products does Exchange Thrift offer?

Exchange Thrift specializes in a curated selection of unique fashion items, which includes elegant antique jewelry and stylish casual wear. Our products are designed to cater to individuals seeking to express their individuality through quality craftsmanship and contemporary designs.

How can I ensure the quality of the products I purchase?

We prioritize quality in our offerings. Each item is carefully selected to meet high standards of craftsmanship and design. Our antique jewelry and casual wear are chosen for their uniqueness and durability, ensuring that customers receive products that not only look good but also stand the test of time.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.

Can I exchange an item?

Yes, while we do not offer direct exchanges, the fastest way to obtain a different item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item arrives damaged or defective?

It is important to inspect your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you ship internationally?

Yes, we offer international shipping. However, please be aware that customs duties and taxes may apply depending on your location. It is advisable to check with your local customs office for more information regarding potential charges.

How can I contact Exchange Thrift for further inquiries?

You can reach us via email at allegrezzanoah305@gmail.com or by phone at 6625888008. We are here to assist you with any questions or concerns you may have.